Refund Policy — Sonix IPTV

1. Free Trial — Test Before You Trust

We offer a complete 24-hour free trial giving you full access to our entire library. We strongly encourage testing on your preferred devices — Firestick, Smart TV, Android, iPhone, MAG Box, Formuler, Dreamlink, or PC — and during peak viewing hours (7–10pm) to verify your internet bandwidth.

2. No Refunds After Activation

Because our service is delivered digitally and instantly, all purchases are final and non-refundable once your subscription is activated and your M3U URL, Xtream Codes, or MAC address have been sent to you via email, WhatsApp, or Telegram.

This is due to:

• Activation is immediate and cannot be undone
• Credentials cannot be "returned" once delivered
• We cannot verify usage or sharing after delivery
• Digital goods are exempt from cancellation rights under the Consumer Contracts Regulations 2013 once service has commenced

3. Technical Issues — We Fix, We Don't Refund

If you face buffering, freezing, missing channels, EPG problems, or VOD issues, our 24/7 support team will resolve it at no cost. We provide:

• Instant server optimisation to match your connection
• Free setup assistance via WhatsApp and Telegram (within 2 minutes)
• App recommendations for your device (TiviMate, IPTV Smarters Pro, IBO Player, etc.)
• EPG updates and channel list refreshes
• Internet & router troubleshooting guidance
• VPN configuration support if required

Over 99% of issues are solved within 15 minutes and are usually related to the user's internet, router settings, or app configuration — not our servers. Our Anti-Buffer technology and 99.9% uptime SLA guarantee a premium experience for all subscribers.

4. Exceptions — When We Will Refund

We will issue a full refund ONLY in these two scenarios:

• 1. Service outage: If our servers are down for more than 48 consecutive hours and we cannot provide an alternative (this has never happened with our 99.9% uptime).
• 2. Duplicate charge: If you were accidentally billed twice for the same order or subscription period.

5. Non-Refundable Situations

We cannot issue refunds for the following reasons:

• Change of mind after activation
• Slow internet on your end (we recommend 10 Mbps for HD, 25 Mbps for 4K — test at fast.com)
• Device incompatibility (test with our free trial first on all your devices)
• Third-party app issues (we support IPTV Smarters Pro, TiviMate, IBO Player, VLC, GSE Smart IPTV, and others)
• Individual channels temporarily down (we maintain backup streams for all major channels)
• VPN throttling that blocks or slows streaming traffic
• Choosing the wrong plan duration (we offer 1, 3, 6, and 12-month plans — select carefully)
• Not reviewing the channel list or content catalogue before purchase
• Sports event buffering during high-traffic matches (we have dedicated sports servers to minimise this)

6. How to Request Support (Not Refund)

If you encounter any technical difficulties, contact us immediately for fast, free support:

Please include your username or order number and a video or screenshot of the issue — we resolve 99% of problems instantly once we can see exactly what's happening.

7. Chargebacks & Disputes

Filing a chargeback or PayPal dispute without contacting us first violates our terms of service and will result in:

• Immediate account termination without notice
• Permanent blacklisting from Sonix IPTV services
• Legal action to recover chargeback fees and damages

8. Subscription Renewals

All Sonix IPTV subscriptions are one-time payments and do not auto-renew. You will never be charged unexpectedly. When your plan expires, you must manually purchase a new subscription to continue enjoying our service. You will receive reminder notifications 7 days and 1 day before your subscription ends.