Privacy Policy — Sonix IPTV

1. Who We Are

Sonix IPTV is the data controller for your information. For any privacy-related queries, please reach out to us at privacy@sonixiptv.com or via WhatsApp: +44 7700 900123.

2. Information We Collect

• Account Information: Full name, email address, phone number (WhatsApp), and Telegram handle — provided during sign-up or support interactions.
• Payment Details: Processed via Stripe and PayPal — we never store full card numbers or CVV codes.
• Technical Data: IP address, device model, browser version, operating system — logged automatically for security and optimization.
• Service Usage: Connection timestamps, channel preferences, server logs — used to enhance streaming quality and resolve technical issues.
• Device Identifiers: MAC address for MAG, Formuler, and Dreamlink devices — stored solely to activate your subscription and link it to your account.
• Communication Records: Email and WhatsApp conversations — retained to improve support quality and handle complaints effectively.

3. How We Use Your Data

• Provision and management of your Sonix IPTV subscription
• Customer support via WhatsApp, Telegram, and email
• Secure payment processing and delivery of invoices
• Fraud prevention, abuse detection, and access control
• Service announcements, maintenance updates, and account alerts
• Performance monitoring and user experience improvements
• Credit management and subscription renewal handling

4. Legal Grounds for Processing (UK GDPR)

We process your personal data based on the following lawful grounds:

• Contractual Necessity: To deliver the IPTV service and fulfill our contractual obligations.
• Legitimate Interests: To ensure service stability, prevent fraud, send critical communications, and enhance our platform.
• Consent: For marketing materials and promotional offers (you can unsubscribe at any time).

5. Cookies & Tracking

We use strictly necessary cookies only — essential for login, checkout, and core service operation. We do not employ tracking, analytics, or advertising cookies. Your browsing behaviour is not shared with any third parties for marketing purposes. You can adjust cookie preferences via your browser settings.

6. Data Sharing

We do not sell, rent, or exchange your personal data. Limited data is shared only with essential partners:

• Stripe & PayPal — Payment gateways (PCI-DSS Level 1 compliant). We do not retain your payment credentials.
• Email Service Provider — For sending receipts, updates, and support messages. All providers are GDPR-compliant and based in the UK/EU.
• Hosting Infrastructure — UK and EU data centres with robust security, encryption, and 24/7 monitoring.

7. Data Retention Periods

• Account Data: Retained during active subscription and for 12 months after cancellation to enable reactivation and historical reference.
• Payment Records: Kept for 6 years to comply with HMRC tax and accounting regulations.
• Usage Logs: Anonymised and stored for up to 30 days for diagnostics and performance analysis.
• Support History: Retained for 12 months to ensure consistent support and dispute resolution.

8. Your Rights Under UK GDPR

You have the following rights over your personal data:

• Access: Obtain a copy of the data we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Ask for deletion of your data ("right to be forgotten")
• Objection: Object to processing based on legitimate interest
• Portability: Request your data in a structured, machine-readable format
• Restriction: Request limited processing of your data
• Withdraw Consent: Opt out of marketing communications at any time

To exercise any of these rights, contact us at privacy@sonixiptv.com. We will respond within 30 days as required by UK GDPR. Exercising your rights is free of charge.

9. Security Measures

We prioritise data security. All communications between your device and our servers are encrypted with SSL/TLS (256-bit). Our servers are hosted in secure UK and EU data centres with 24/7 monitoring, firewalls, and intrusion prevention systems. Access to personal data is strictly limited to authorised personnel, and our team undergoes regular privacy training.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please inform us and we will delete it promptly.

11. International Transfers

Your data is stored on servers located in the United Kingdom and the European Union. We do not transfer personal data outside the UK or EU. All our processing partners are GDPR compliant and operate within the UK or EU.

12. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available at sonixiptv.com/privacy-policy/. Please refer to the "Last Updated" date at the top of this page. We will notify you of material changes via email or WhatsApp.

13. Contact Information